Refund & Return FAQ

Below are answers to the most common questions about refunds and returns at Purradia.

Can I return my order?

Yes. You have 30 days from delivery to return any item, as long as it's unused and in its original packaging. Contact [email protected] to start the process.

How long does the refund take?

Once we receive and inspect the returned item, we process your refund within 5-7 business days. It will be credited to your original payment method. Your bank may take a few extra days to reflect it.

What if my item arrived damaged?

Email us at [email protected] with photos of the damage. We'll send a free replacement immediately or give you a full refund — your choice. Shipping costs are covered.

Can I exchange for a different size or color?

Absolutely. Email us with your order number and the variant you'd like instead. We'll arrange it at no additional cost, subject to availability.

How do I start a return?

1. Email [email protected] with your order number.
2. We'll reply within 48 hours with return instructions.
3. Ship the item back using the address provided.
4. Your refund is processed once we receive the item.

What items can't be returned?

We cannot accept returns on used or altered items, products damaged through misuse, gift cards, or digital downloads.

Still have questions?

Email us anytime at [email protected] and we'll be happy to help.